Privacy Policy

1. About This Policy

Iron Armour Mentoring (ABN 33 167 313 082) is committed to protecting the privacy of all individuals who interact with our organisation, including young people, parents, guardians, school staff, and partner organisations. This policy explains how we collect, use, store, and disclose personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

2. Information We Collect

We may collect the following types of personal information:

• Contact details: name, email address, phone number, and organisation name when you submit a contact enquiry, referral, or partnership request through our website.
• Referral information: student name, age, school, year level, and reason for referral when a school or organisation submits a referral on behalf of a young person.
• Program participation data: attendance records, progress notes, and outcome data collected during the delivery of our mentoring programs.
• Website usage data: anonymised analytics data including pages visited, time on site, and device type, collected through privacy-respecting analytics tools.

3. How We Use Your Information

We use personal information for the following purposes:

• To respond to enquiries and referrals submitted through our website.
• To deliver, manage, and evaluate our mentoring programs.
• To communicate with schools, youth justice organisations, and partner agencies about program delivery.
• To report on program outcomes to funding bodies and stakeholders (using de-identified, aggregated data only).
• To improve our website and services based on anonymised usage patterns.

4. Sensitive Information

We understand that some information we collect — particularly relating to young people in the youth justice system — may be sensitive. We only collect sensitive information when it is directly relevant to the delivery of our mentoring programs, and only with appropriate consent from the young person, their parent or guardian, or the referring organisation. Sensitive information is stored securely and access is restricted to authorised staff only.

5. Information Sharing

We do not sell, rent, or trade personal information to third parties. We may share personal information with:

• Partner schools and organisations involved in the delivery of mentoring programs, to the extent necessary for program coordination.
• Government agencies and funding bodies, using de-identified and aggregated data for reporting purposes.
• Service providers who assist us with website hosting and data storage, who are bound by confidentiality agreements.

6. Data Security

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification, and disclosure. Our website uses HTTPS encryption for all data transmission. Personal data is stored in secure, access-controlled systems. All staff and mentors are trained in data handling and confidentiality obligations.

7. Children's Privacy

We are particularly committed to protecting the privacy of children and young people. We do not knowingly collect personal information directly from children through our website. Referrals for young people are submitted by authorised adults (school staff, youth justice workers, or parents/guardians) who have the authority to provide this information. All data relating to young people is handled with the highest level of care and in accordance with relevant child protection legislation.

8. Your Rights

You have the right to:

• Request access to the personal information we hold about you.
• Request correction of any inaccurate or outdated information.
• Request deletion of your personal information, subject to any legal obligations we may have to retain it.
• Withdraw consent for the use of your information at any time.

To exercise any of these rights, please contact us at [email protected].

9. Cookies and Analytics

Our website uses privacy-respecting analytics to understand how visitors use our site. We do not use invasive tracking cookies or share browsing data with advertising networks. The analytics data we collect is anonymised and cannot be used to identify individual visitors.

10. Changes to This Policy

We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. Any significant changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

11. Contact Us

If you have any questions about this privacy policy or how we handle personal information, please contact us:

12. Complaints

If you believe we have breached the Australian Privacy Principles, you may lodge a complaint with us by emailing [email protected]. We will respond within 30 days. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).